Important Thing you need to know.
What does GloriousMotive means in this Support Policy.
We have a network of sites and all of them are under GloriousMotive.com . All purchased are made on GloriousMotive despite you have visited any site from our list of partner sites. The list of sites are:-
Our support services are dependent on the support package you purchased. We provide support during regular business days and hours (Monday to Friday, 09:00-18:00 IST) via our ticketing service.
Our support is based on the severity factor of your error, based on our specifications in the purchase order you executed with us, and according to the response and resolution times defined in such specifications.
Product Support is about helping you to install, configure and tweak your theme, and make small modifications to make the theme better suited to your needs.
However, it is not about making heavy customizations or creating additional features. Furthermore, we do not offer support for WordPress itself, nor do we provide support for any third-party plugins you might choose to use with your theme. You should NOT expect customization for functionality not already provided within your theme.
Product Support is provided via Support Ticket and Chat. We do not provide any support via comments, Twitter, Facebook, phone call or any other means. This is the most efficient way to have all support questions at one place which makes it easier for us to keep track of all your questions.
We check the support platforms usually every workday (Monday through Friday), and sometimes on weekends. But please do not expect to get a reply on Saturday and Sunday. Please keep in mind that due to the time difference instant support may not be possible. We will get back to you from few minutes to 24 hours time (working days). For free products, we will try our best to get back to you but cannot guarantee.
Feel free to contact us via contact page if you have any questions about this website.